Shipping, Changes & Returns
1. Transport
The transportation of purchased items will be carried out through the shipping service contracted by UNITED BAGS COMPANY, S.L. (owner of the Online store bibashops.com). Delivery times will adjust according to stock availability and the shipping method and destination country selected.
Our courier service will deliver your items from Monday to Friday to the delivery address provided when placing the order.
Delivery times, from the moment the package leaves our warehouse, will depend on the destination and range between 1 – 10 working days.
Order tracking will be carried out by sending an email from the shipping service, or by contacting Customer Service. In this email, you will be informed at all times of the location of the goods until final receipt by the customer.
The shipping cost is calculated according to the destination country, the volume and weight of the purchased items, and the packaging used for shipment. The exact shipping cost will be calculated as each item is added to the shopping cart and will appear on the checkout page before confirming the order via “Confirm Order” and before entering your credit or debit card details.
2. Shipping
Here we detail all our shipping conditions.
Current shipping costs
SPAIN AND PORTUGAL
| Method | Cost | Delivery Time** | Free Shipping |
|---|---|---|---|
| Pickup point (Locker / Punto Pack)* | €3.95 | 24h – 48h | Free > €99 |
| Home delivery | €5.95 | 48h – 72h | Free > €99 |
| In-store pickup | Free | 1–5 days | Free > €0 |
* only mainland Spain and Portugal
** business days
EUROPE AND THE REST OF THE WORLD
| Method | Cost | Delivery Time** | Free Shipping |
|---|---|---|---|
| EUROPE (EU) – Home delivery | €12.00 | 3–7 days | Free > €99 |
| NON-EU – Home delivery | €25.00 | 5–10 days | Free > €199 |
** business days
Note:
Shipments to the Canary Islands, Ceuta, Melilla, Madeira, and the Azores may be subject to taxes, import duties or customs fees. These charges are the responsibility of the customer.
Customs
Customs fees are the responsibility of the recipient, who must pay them to receive the order. If delivery is refused in order to avoid import charges, the parcel will be returned to the local customs office, not to us. If customs fees are not paid on time, the package will be considered abandoned and no refund will be issued in this case (abandonment).
3. Returns
In addition to the legal right of withdrawal recognized by applicable law, the customer has a commercial period of 30 calendar days from the date of delivery of the product to request an exchange or return. The delivery date of the order will be used as a reference.
Product returns can be made:
- At any of our physical stores
Returns or exchanges can be made free of charge at any of our stores. In case of a return, the amount will be refunded later from the central office, and never at the store itself.
- By mail or courier
The customer must bear the direct costs of the return, such as shipping fees.
Customs and import taxes
Any costs arising from customs duties or import taxes are the responsibility of the recipient. If the customer refuses delivery for this reason, the package may be returned to the sender. In this case, the product price will be refunded, with possible deduction of shipping, return, and, where applicable, customs handling costs.
Condition of returned products
- Products must not have been used, washed, or damaged, except for reasonable handling necessary to check the nature and characteristics of the product.
- Original tags must be attached.
- Include, if possible, a copy of the invoice or any other proof of purchase.
- The customer may, if desired, include a note explaining the reason for the return.
Refund
Once the product is received and checked to meet the above conditions, a refund will be issued within a maximum of 14 calendar days, using the same payment method used for the purchase, unless otherwise expressly agreed.
Return address
UNITED BAGS COMPANY, S.L.
BIBA SHOPS
AVINGUDA AIXERNADOR 1
08310-ARGENTONA (BARCELONA) SPAIN
Legal right of withdrawal
In accordance with current consumer protection regulations, the customer has the right to withdraw from the contract within 14 calendar days from receipt of the order, without having to justify the decision, under the legally established terms and conditions.