General Conditions

1. INTRODUCTION

The use of the services or purchase of products through www.bibashops.com implies acceptance of the following general conditions.

1. Acceptance and Availability of General Conditions

By accepting this contract, you declare: A) That you are of legal age and have the capacity to contract. B) That you have read and accept these general conditions.

These general conditions (hereinafter, “General Conditions”) govern the legal relationship arising from the contracting processes between user-customers (hereinafter, “User”) of the e-commerce website located at http://www.bibashops.com, owned by UNITED BAGS COMPANY, S.L. Users accept the General Conditions from the moment they use, contract, or purchase any product. This document can be printed and stored by Customers.

For any questions regarding the General Conditions or to request a copy, Users can contact UNITED BAGS COMPANY, S.L. via email at biba@biba.es.

2. Modification of General Conditions

UNITED BAGS COMPANY, S.L. may modify the General Conditions to improve the services and products offered through www.bibashops.com. The modifications will be published on the website and the notification obligation will be considered fulfilled through their publication.

Users are recommended to check the General Conditions before using the services or making any purchase.

3. Description of Products and Services

Use of the website www.bibashops.com does not require prior registration, although registration is necessary to make purchases and manage orders.

The transportation of purchased items will be carried out through the shipping service contracted by UNITED BAGS COMPANY, S.L. (owner of the Online store bibashops.com). Delivery times will adjust according to stock availability and the shipping method and destination country selected.

Our courier service will deliver your items from Monday to Friday to the delivery address provided when placing the order.

Delivery times, from the moment the package leaves our warehouse, will depend on the destination and range between 1 – 10 working days.

Order tracking will be carried out by sending an email from the shipping service, or by contacting Customer Service. In this email, you will be informed at all times of the location of the goods until final receipt by the customer.

The shipping cost is calculated according to the destination country, the volume and weight of the purchased items, and the packaging used for shipment. The exact shipping cost will be calculated as each item is added to the shopping cart and will appear on the checkout page before confirming the order via “Confirm Order” and before entering your credit or debit card details.

Customs costs are the responsibility of the recipient, who must pay import charges to receive the order. If the recipient refuses to accept delivery in order to avoid import charges, the package will be returned to the local customs office, not to us. If the fees are not paid on time, the package will be considered abandoned and no refund will be given in this case (abandonment).

At BibaShops.com, you can shop 24 hours a day, 365 days a year. Our online store is available to customers worldwide, with shipping to Europe and several countries in the Americas, Asia, and Oceania.

Records of completed transactions are stored on a secure and durable medium on BibaShops.com servers.

In addition to the legal right of withdrawal recognized by applicable law, the customer has a commercial period of 30 calendar days from the date of delivery of the product to request an exchange or return. The delivery date of the order will be used as a reference.

Product returns can be made:

1. At any of our physical stores

Returns or exchanges can be made free of charge at any of our stores. In case of a return, the amount will be refunded later from the central office, and never at the store itself.

2. By mail or courier

The customer must bear the direct costs of the return, such as shipping fees.

Customs and import taxes

Any costs arising from customs duties or import taxes are the responsibility of the recipient. If the customer refuses delivery for this reason, the package may be returned to the sender. In this case, the product price will be refunded, with possible deduction of shipping, return, and, where applicable, customs handling costs.

Condition of returned products

• Products must not have been used, washed, or damaged, except for reasonable handling necessary to check the nature and characteristics of the product.
• Original tags must be attached.
• Include, if possible, a copy of the invoice or any other proof of purchase.
• The customer may, if desired, include a note explaining the reason for the return.

Refund

Once the product is received and checked to meet the above conditions, a refund will be issued within a maximum of 14 calendar days, using the same payment method used for the purchase, unless otherwise expressly agreed.

Return address

UNITED BAGS COMPANY, S.L.
BIBA SHOP

AVINGUDA AIXERNADOR 1
08310-ARGENTONA (BARCELONA) SPAIN

Legal right of withdrawal

In accordance with current consumer protection regulations, the customer has the right to withdraw from the contract within 14 calendar days from receipt of the order, without having to justify the decision, under the legally established terms and conditions.

1. Items to be purchased must be selected and added to the shopping cart by clicking the corresponding button (‘Add to cart’).

2. The shopping cart will display the item reference, name, and price (including taxes). ATTENTION: The displayed price does not include shipping costs, which may vary depending on the destination country.

3. The order form will request personal, billing, and shipping information, which will be processed in accordance with our Privacy Policy to fulfill the order and manage the customer relationship. The customer also has a private area called ‘My Account’ to view and edit their information, access order history, and track orders. The customer is responsible for providing accurate data to avoid delivery issues.

4. Once the order is completed, a summary showing the items, total price (including shipping and taxes), and shipping details will be displayed. The order will be considered confirmed upon clicking the “Confirm Order” button.

5. Payments can be made by credit or debit card (Visa and MasterCard), PayPal, or bank transfer to the account provided during the checkout process. Only the payment methods available on the website at the time of purchase will be accepted. For card payments, the charge will be made in real-time through a secure payment gateway.

6. Once the transaction is confirmed, the order number will be communicated via the website so the customer can track the order.

7. An email will also be sent with a description of the order and the personal information provided. If the message is not received, it may be due to temporary network issues or errors in the email address, and the customer is advised to contact Customer Service.

8. In case of typographical errors in the price, we reserve the right to correct them before processing the order.

Here we detail all our shipping conditions.

SPAIN AND PORTUGAL

* only mainland Spain and Portugal
** business days

EUROPE AND THE REST OF THE WORLD

** business days

NOTE: Shipments to the Canary Islands, Ceuta, Melilla, Madeira and the Azores may be subject to import taxes or customs fees. These charges are the responsibility of the customers.

Note:
Shipments to the Canary Islands, Ceuta, Melilla, Madeira, and the Azores may be subject to taxes, import duties or customs fees. These charges are the responsibility of the customer.

CUSTOMS
Customs fees are the responsibility of the recipient, who must pay them to receive the order. If delivery is refused in order to avoid import charges, the parcel will be returned to the local customs office, not to us. If customs fees are not paid on time, the package will be considered abandoned and no refund will be issued in this case (abandonment).

Prices on this website are displayed in EUROS. Users will always know the price and characteristics of the items before purchase, as detailed on this website.

Taxes Prices include the taxes applicable based on the delivery country: - European Union (EU): VAT applicable to the destination country will be applied. - Canary Islands, Ceuta, and Melilla: prices are shown without VAT; local taxes must be paid upon delivery. If the shipment is refused due to non-payment of these taxes, the shipping cost will be deducted from the refund. - Rest of the world: applicable import duties and taxes of the destination country must be paid by the customer upon receipt of the goods.

Payment security UNITED BAGS COMPANY, S.L. uses the secure payment gateway canales.sermepa.es/lacaixa, ensuring that payment data is transmitted encrypted (SSL) to the corresponding financial institution.

For Visa, MasterCard, and American Express cards, the CES (Secure Electronic Commerce) system is applied through the 3D Secure protocol, identified by Verified by Visa and MasterCard SecureCode logos. This system automatically verifies that the card is enabled for Secure Electronic Commerce and requests authorization from the issuing bank via a personal code. The transaction will only be processed if the bank confirms the authorization; otherwise, it will be declined.

Anti-fraud measures UNITED BAGS COMPANY, S.L. reserves the right to verify the personal data provided by the customer and take necessary measures, including order cancellation, to ensure that the goods are delivered according to the information provided.

Payment methods Customers can choose from: - Bank transfer - Credit card (Visa, MasterCard, American Express) - PayPal

Other payment methods may also be available at the time of purchase, subject to the same security and verification conditions.

The legal warranty for all our products is governed by the consumer protection regulations applicable in the customer’s country of residence. UNITED BAGS COMPANY, SL will at all times respect the statutory rights granted to consumers under the applicable legislation.

For sales within the European Union, new products are covered by a minimum legal warranty period of 3 years from the date of delivery. During the first 2 years, any lack of conformity shall be presumed to have existed at the time of delivery, unless proven otherwise. From that point until the end of the third year, the consumer must prove that the defect is of origin.

For customers outside the European Union, the warranty shall be applied in accordance with the legislation in force in the consumer’s country of residence or destination.

In the event that a product presents a lack of conformity or manufacturing defect, UNITED BAGS COMPANY, SL shall assume the corresponding legal responsibility, proceeding, where appropriate, with repair, replacement, price reduction, or refund, in accordance with the applicable legislation.

If the item is defective, damaged, or there has been a shipping error, the customer may return it to any of our stores or send it to our warehouse. Once the issue has been verified, the appropriate refund will be processed, including, where legally applicable, shipping and return costs.

Return shipping costs will only be reimbursed under the following circumstances:

1) The item is defective.

2) A shipping error has occurred.

3) The item does not match the images displayed on the website.

4) The order was delivered outside the timeframes set out in our General Terms and Conditions of Purchase.

Last update: January 26, 2026.

UNITED BAGS COMPANY, SL is not responsible for the content of links to other websites that are not owned by it and therefore cannot be controlled by it.

Errors in connections, fortuitous event and force majeure: UNITED BAGS COMPANY, SL will not be responsible for errors, delays in access, delays in the system or any anomaly that may arise in relation to general Internet network problems, causes of fortuitous event or force majeure or any other totally unforeseeable contingency and therefore beyond the company’s good faith. UNITED BAGS COMPANY, SL undertakes to try to resolve these incidents by using all means at its disposal and offering all necessary support to the USER in order to solve them as quickly and satisfactorily as possible. Likewise, UNITED BAGS COMPANY, SL will not be responsible for failures in communications, deletions or incomplete transmissions that may occur for these reasons, and therefore does not guarantee that the website will be operational at all times when this is due to issues not attributable to UNITED BAGS COMPANY, SL and that it cannot resolve with the means at its disposal.

Use of the website: UNITED BAGS COMPANY, SL will not be responsible in any case for errors or damages caused by inefficient or bad faith use of the service by the User. UNITED BAGS COMPANY, SL will also not be responsible for the consequences, whether major or minor, of the lack of communication between UNITED BAGS COMPANY, SL and the User when this is attributable to the malfunction of the email provided or to the falsity of the data provided by the user in their registration at www.bibashops.com.

Responsibility: UNITED BAGS COMPANY, SL assumes the responsibilities that may arise from the provision of the services it offers within the limits and as specified in the different General Terms and Conditions made available to the USER.

User Responsibility

Proper use of the service: The USER is obliged to make proper use of the service and therefore not to use it in bad faith for any practice that is prohibited by law or rejected by commercial customs. UNITED BAGS COMPANY, SL is entitled, by virtue of these General Conditions, from the moment it has reliable knowledge of any illegal action or use carried out by the USER, to inform the competent authorities and to cancel the USER or restrict access to the UNITED BAGS COMPANY, SL website. The USER shall be solely responsible for any claim or legal, judicial or extrajudicial action initiated by third parties directly harmed by the USER before courts or other bodies, assuming all expenses, costs and compensations that, where appropriate, may be assumed by UNITED BAGS COMPANY, SL if the claim is directed against it. Likewise, UNITED BAGS COMPANY, SL will cooperate with and notify the competent authority of these incidents when it has reliable knowledge that the damage caused constitutes any type of illicit activity, especially in the field of content introduced by the USER that may violate rights or legitimate interests of UNITED BAGS COMPANY, SL or of third parties.

Due diligence: The USER is responsible for carrying out all actions required with due diligence. In particular, the USER must be diligent with regard to the updating and accuracy of their personal data, especially the email address indicated in the purchase as the main means of contact with UNITED BAGS COMPANY, SL.

UNITED BAGS COMPANY, SL reserves the right to review and modify these Conditions at any time.

However, the price and other conditions of the items that you have requested from us will not be modified during the period of time between your offer and the acceptance of the same issued through the shipping confirmation unless by law or decision of government agencies we must make retroactive changes in said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect the orders that you had previously made.

The seller may also make a mistake when publishing information in his online store or the software he uses may cause errors in the communication of prices. However, just because an expensive item is mistakenly sold at a lower price than usual does not entitle the buyer to purchase it because, as described above, the mere display of the merchandise on the page is not an offer. binding. If the price displayed is wrong, the buyer has no right to receive it at that price. If the seller, on the other hand, accepts the buyer's offer and consents to the contract by sending the merchandise at that price, a valid online contract is concluded (art. 23 of Law 34/2002, of July 11).

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such disposition, or the part of it that was affected, as not placed.

All notifications, requests, petitions and other communications that must be made by the parties in relation to these General Conditions must be made in writing and it will be understood that they have been duly made when they have been delivered by hand or sent by ordinary mail to address of the other party or to the latter's email, or to any other address or email that each party may indicate to the other for these purposes.

These General Conditions are governed by Spanish law.

• For consumers residing in Spain, the Spanish Courts and Tribunals shall have exclusive jurisdiction over any issues regarding the interpretation, application, or enforcement of these General Conditions. The user expressly waives any other jurisdiction that may apply under the current Civil Procedure Law.

• For consumers residing in other European Union countries, the consumer protection rules of their country of residence shall apply. Nevertheless, Spanish law shall govern these General Conditions in all matters that do not contravene the minimum rights granted by the local consumer law.

• For consumers outside the European Union, Spanish law shall govern these General Conditions, and any disputes shall be resolved before the Spanish Courts and Tribunals, unless local law requires another jurisdiction.

You have the right to withdraw from this contract within a maximum period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, received the goods.

Shipping costs are exempt from reimbursement as it is a 100% executed service. (Royal Legislative Decree 1/2007, of November 16, art. 103)

To exercise the right of withdrawal, you must notify:

UNITED BAGS COMPANY, SL C/ MONTSERRAT ROIG, 2-4 - 08310 ARGENTONA (BARCELONA), your decision to withdraw from the contract through an unequivocal statement that manifests it, (for example, a letter sent by post). Likewise, you can inform us of your right to withdraw from this contract by emailing biba@biba.es.

You can use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Withdrawal form model:

– To the attention of

UNITED BAGS COMPANY, SL
C/ MONTSERRAT ROIG, 2-4
08310 ARGENTONA (BARCELONA)

biba@biba.es

I hereby inform you that I withdraw from my contract for the sale of the following good/service and with the reference number (*)

Order placed on (*) / received on (*)
Name of the consumer and user or consumers and users
Address of the consumer and user or consumers and users
Signature of the consumer and user or consumers and users
Date and place
Consequences of withdrawal

The term for us to make this return will be a maximum of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same means of payment used by you for the initial purchase, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us to:

UNITED BAGS COMPANY, SL
C/ MONTSERRAT ROIG, 2-4
08310 ARGENTONA (BARCELONA)

In this case, you must bear the direct cost of returning the goods. (Royal Legislative Decree 1/2007, of November 16, arts. 73, 97 and 108)

You can also exercise the right of withdrawal by going to any of our physical stores (UNITED BAGS COMPANY, SL) in which case the exercise of the right of withdrawal will not generate any type of expense for you.

You will only be responsible for the decrease in value of the goods, from the time you receive them until you inform us of the withdrawal, resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal will not apply to contracts that refer to the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

To make the return you must follow the following steps in the section - Return Policy.

These terms and conditions shall be governed and interpreted in accordance with Spanish law.

In case of any dispute or conflict arising from the interpretation or execution of these terms, the competent Courts and Tribunals shall be those applicable under consumer protection laws, particularly the courts of the consumer’s place of residence.

For contracts with users located outside the European Union, Spanish law shall apply unless a mandatory law provides otherwise.

To submit any claims, users may contact us via the postal or electronic address indicated in the “Identification” section, and we commit to attempting to resolve conflicts amicably.

Last update: 26 January 2026.